Why is this software so reasonably priced? Why don't my credit reports have scores? Can my company run this software over our network so that more people can access it? Do you have an Affiliate Program? Help! I can't download my Credit Reports from the Credit Bureau web site! I do not have Windows 7, Vista or XP. Will Credit-Aid run on older versions of windows? I am trying to download and install my software, but keep having errors. What is wrong? I thought this was an Instant Download! Where is it? Do you have a Canadian Version of Credit-Aid? I did not receive my activation info, can you please resend it? Sometimes I try to run Credit Doctor, it starts to run, and the closes very quickly. What is wrong? Where do I download product updates? I got a shipping confirmation email from Google Checkout. Where is my download? How do you handle product returns? Q: Can my company run this software over our network so that more people can access it? Q: Why don't my credit reports have "scores"? A: Most Credit Reports ordered by consumers do NOT have credit "Scores." -- especially those ordered for FREE from the Annual Service, The scores are generally sold at a premium."
Q: My credit report does not contain Spouse information. Should it? Should I include Spouse information when requesting or disputing a report? A: (Copied from EXPERIAN.COM) "The credit reporting agencies maintain individual credit files for each U.S. resident. They do not maintain combined files for spouses. Therefore, your credit report is separate and different from your spouse's. Joint credit accounts you have with your spouse will appear on both credit reports." Because the bureaus maintain individual credit files for each US resident, it is easiest when communicating to the Credit Bureaus communicate as individuals, rather than trying to combine communications and disputes. When using Credit-Aid Software, it is advisable to create completely seperate user profiles and completely seperate request and dispute letters, rather than trying to copy and paste between spouses. Q: I have a desktop, a laptop, and several other computers in my office. Can I install this software on more than one computer? A: No. Credit-Aid software is sold with a single Computer license, very much like Windows or Office or many other popular programs. It may not be installed on more than one (1) computer. If you would like information about purchasing a multiple user license, click here for more information and pricing. Q: When I start to install Credit-Aid software, I am getting a message window that says "Unknown Publisher." What does that mean and what should I do? A: We are not affiliated with Microsoft in any way, therefore we will always be an "Unknown Publisher." This is just part of WIndows security letting you know that our software has not been verified by Microsoft. When you seen "Unknown Pulisher" simply continue the install process. Q: Help! I can't download my Credit Reports from the Credit Bureau web site! We understand that the credit bureau websites can sometimes be "unfriendly." We have no affiliation to the credit bureaus. Our software does provide an easy link to connect you directly to their websites where you can order reports, but once you are in their websites we cannot control how they respond to you. Incidentally, while we are on the subject of credit reports: most Credit Reports ordered by consumers do NOT have credit "Scores." -- especially those ordered for FREE from the Annual Service, The scores are generally sold at a premium.
Q: I downloaded a "Credit Doctor" Demo from the internet. What happened to THAT program and what is Credit-Aid? A: Credit Doctor was our first credit repair software product. It was very popular and won many awards. Credit-Aid is our next generation, and it's Credit Doctor on steroids. We took all the feedback from customers, added extra features and made 4 new all-new versions. Because these new products are vastly superior, they have replaced Credit Doctor. Q: Why is this software so reasonably priced? A: We believe that software should be affordable. We also truly want to help people. We know that we have created the best credit repair software on the market and we also know that if you have success, you might tell a friend about it, and if enough people have success, we will sell plenty of programs, and help a lot of people, and everyone wins in the end. Q: I do not have WIndows 7, Vista or XP. Will Credit Doctor run on older versions of Windows? A: No. Credit Doctor will only run properly on Windows 7, Vista and XP. Q: Do you have a Canadian Version? A: Although we've traveled everywhere from Moose Jaw to Medecine Hat, we are American and live in California and we have no knowledge of the Canadian Credit Laws. A Canadian version my be in the works soon, but for the moment, it takes all the hours in the day to improve our own American version. If you are Canadian and need help with your credit, click here: http://www.gov.on.ca/MGS/en/ConsProt/STEL02_045974.html Q: I am a Mortgage Broker and I want to be able to help my clients with their credit. Do I need a special license for this? If the dispute letters come from your clients, are signed by your clients, and if you are not charging them for this service, then your clients are repairing their own credit. You would simply be helping them to repair their own credit by using our software to generate the letters, track their progress and keep them organized. Another option is to have your clients sign a Power of Attorney letter to allow you to do this work on their behalf. The Power of Attorney letter is included in our larger professional versions. Please consult with an attorney in your specific state to confirm this. As far as charging your clients for this service, we believe that if you go the extra mile for your clients, you will receive back more rewards (by way of closed loans, goodwill and word of mouth) than any small fee you might charge for printing and sending a few letters. If you would prefer to have you clients do ALL the work themselves, we suggest buying copies of our software in bulk to give to your clients and have them do the work themselves Click here for BULK PRICING. Another option would be to sign up as a Credit-Aid Affiliate and put an "Affiliate Link" on your web site that sends your clients to our store. Then when one of your customers purchases our software you earn a comission. Click here for details on our Affiliate Program: Q: I am a mortgage Broker and I would like to give Credit-Aid Software to my clients. Can you give me a discount if I order your software in bulk...and can you put my logo and contact information on the front? With a minimum order of 10, we will be happy to print your company logo and contact information right on the cover. Email our Sales Team or call Barbara Toll Free: 1-800-944-1838 for more information or click here for more information about Co-Branding and Bulk Pricing: Q: Do you have an Affiliate Program? A: Yes, we do! Click here for more information. Q: I am Mortgage Broker seeking PRO Software. How many clients can I track with your software and why is there a limit? A: Credit-Aid CORPORATE PRO 1000 for Mortgage Brokers can handle up to 1000 clients (for less than $1 per client). We put a cap on it because we felt that adding more clients than might slow down the program too much, and also because then we wanted to offer it at a reasonable price. We build our new versions based on feedback from customers. Here are some links that may help with your decisions: Product Comparison: http://www.credit-aid.com/pro-comparison.htm Our business is built on relationships, and we base all software decisions on user feedback, so if you have any new features in mind that would be helpful for your business, please let us know, because your valuable feedback helps us to build the best software products possible. Q: I have paid for Credit Doctor and received my Activation Code from you, but when I try to enter my activation code into the program, it just says DEMO DEMO and I can't enter in the code. A: If it says DEMO DEMO, that is NOT the Credit-Aid Full Version program. What you have is only the free Demo, and you must completely uninstall the demo prior to installing and running the full-version. Q: Sometimes I try to run Credit-Doctor, it starts to run, I see the doctor, and then it closes very quickly and won't run. I do this over and over and the same thing keeps happening. What is wrong? A: When Credit Doctor starts up, the first thing it does is check to see if it's already running. If it is, it will see itself and shut down. You can tell if Credit Doctor is already running because you will see the little handsome doctor down in the tray (by your clock). If this keeps happening and you can't figure out how to stop it, we recommend completely shutting down and restarting your computer. It's surprising how restarting a computer can fix most issues. Q: Where do I download Product Updates? A: When we ocassionally have updates, they can be found here on the Support page. If none are listed, then there are none at this time. Q: I am trying to install by typing in the name and activation code you sent me, but I keep getting an error message that says "Invalid User String." What do I do? A:"Invalid User String" means you are entering an incorrect name and code. This usually occurs when trying to "retype" the name and code we sent. Please try to "copy and paste" the name and code (instead of retyping) and you should have success. FYI: To cut and paste: Use Control + C to COPY and Control + V (Or Right Mouse Click + Paste) to PASTE it into the Activation window. Q: I was sent a shipping confirmation email from Google Checkout. Where is my download? A:We deliver instant downloads the moment your credit card has been authorized. If you ordered the download version and received a confirmation letter that your card was charged or that your order has shipped, that means that we also sent your software and it is waiting for you at the email address that you have provided. If you don't see it in your inbox, please look in your spam folder before contacting us. 99% of the time that is where it is. *Credit-Aid is an automated "INSTANT DOWNLOAD", but your download info will not display (and send) until YOUR bank has approved your purchase. This generally happens in seconds, however it CAN take longer, depending on YOUR bank's approval. If you purchase through Paypal, you can log into your PayPal account at http://www.PayPal.com to see your order status. If you have purchased through Google please log into your Google Account at http://checkout.google.com to see your order’s status. If you purchase directly with a credit card, you will receive email notification when the order has processed, along with your download and activation info. If you have any trouble, please send us a friendly email and we will be happy to help you. Q: Why does Google send me shipping confirmation with my mailing address when I have only purchased a download? A: This is a quirk in the Google Checkout system -- they are not widely used for delivering download products. If you purchased a download, you will only receive a download. If you paid an extra fee to purchase a backup CD/Shipped one will be shipped to you. Q: I bought a copy of Credit-Aid, but my computer crashed. How can I get a new copy? A: No problem! We will be happy to help you (up to one year from your original purchase), but to do this we must be able to find you in our system, so please send us an email with the name and email address used during your Credit Aid purchase (and an order number so we can look up your order information) . If you have used Google's email masking when placing your order, this could make it more difficult for us, so the more info you can provide, the better. We will be unable to regenerate and resend your download if more than one year has passed since your purchase. Q: How do you handle product returns? A: We believe in our products and we know you will love them, too. Our software support team is available to assist you and will generally reply to any concern within 24 hours. If, however, they are unable to resolve your technical issues we will offer a full refund, within 30 days of purchase. In the unlikely event that you experience any difficulties whatsoever with Credit Aid, our support team wants to hear from you. The software has been triple quality assurance checked at every level. It is being used and enjoyed by thousands of happy customers, We are confident that it is stable and will function trouble free on any computer running windows 7, XP or Vista. Refunds are based on Software failure, NOT general dissatisfaction or lack of features. Refunds are provided ONLY AFTER our technical support team has assisted in your installation and the Software fails to function fully according to the technical team diagnosis. WE will determine if a refund is necessary based on individual situations. Refunds are NOT available after 30 days from purchase date. *Please note that Credit-Aid Software’s Titles are available on a try-before-buy basis as “Free Demo” versions. We clearly post links to "free demos" and "video tour" on nearly every page of our web site, because we encourage all users to download and evaluate all software before purchase. To read full details of our guarantee and return policy click here Q: I am in the Mortgage or Real Estate Business. Do you have a partner/referral program? Can I get copies of your program or demo for my clients? A: We sure do! Click here for details: http://www.credit-aid.com/mortgage-real-estate.htm Q: I thought this was an "Instant Download"!!! Where is it? A:*Credit-Aid is an automated "INSTANT DOWNLOAD", but your download info will not display (and send) until YOUR bank has approved your purchase. This generally happens in seconds, however it CAN take longer, depending on YOUR bank's approval. If you purchase through Paypal, you can log into your PayPal account at http://www.PayPal.com to see your order status. If you have purchased through Google please log into your Google Account at http://checkout.google.com to see your order’s status. If you purchase directly with a credit card, you will receive email notification when the order has processed, along with your download and activation info. If you have any trouble, please send us a friendly email and we will be happy to help you. Activation letters are sent IMMEDIATELY when your credit card is charged. Our system is automated. If you did not receive your activation letter, first please look in your SPAM or BULK email folder. That's where they sometimes end up, because spam filters also can filter out important mail. If you do don't see your activation letter in your SPAM or BULK email folders, please do not call our sales staff. They are in a seperate location and they cannot help with technical matters. Contact Credit-Aid Support and we will be happy to help you very quickly, however, before you do, please read the following so we can help you. We are able to resend activation details two (2) times -- or up to one (1) year from the date of purchase (whichever comes first). Please help us to find your order by providing the following information:
Please note that our system will only resend to the EXACT email address used during the original purchase. No exceptions. **Please note that your software is licensed to use on only one (1) computer. We monitor how many times it's been downloaded, and if you've attempted to install it on more than one (1) machine. If you would like to install it on more than one computer, please contact us about purchasing additional copies at discount (ie; multi-user licensing).
Q: I am trying to download this program, but I keep getting error messages when trying to install it. What is wrong? A "corrupt" or "NCIS" error you are getting means that you are not downloading the entire program. The install file is 13.2 Megabytes. It will not install unless you download the entire file. 2/27/2008 We are now sending all downloads in the form of ZIP files. We now do this because Norton and other Antivirus products prevent downloads of exe setup files. If you have downloaded the entire zip file, it will open if you choose OPEN or RUN and inside the ZIP file is the Credit-Aid setup file. Doubleclick on the Credit-Aid setup file and in a few seconds the installer will start. Make sure you follow the defaults and DO NOT TRY TO CHANGE THE LOCATION WHERE CREDIT-AID WANTS TO INSTALL! If you are double clicking on the file you have downloaded and nothing happens, or you get an error message that Windows doesn't know what to do with it, you probably haven't downloaded the entire file. We test the links daily and they generally take 2 Minutes to download on standard DSL or Broadband, but occassionally your antivirus or internet settings on your computer may be preventing you from completing the download. If you are getting error when trying to download and install the software, here are the steps to take to correct this problem:
If for any reason this does not work, please send us a friendly email to contact our support team with detail of the problem you are having, along with your order number (and the email you used during purchase and we will be happy to help you further. We want to help you. Q: I didn't receive my activation letter...or my time ran out. Can you resend my download and activation information? Activation letters are sent IMMEDIATELY when your credit card is charged. Our system is automated. If you did not receive your activation letter, first please look in your SPAM or BULK email folder. That's where they sometimes end up, because spam filters also can filter out important mail. If you do not see your activation letter in your SPAM or BULK email folders, please do not call our sales staff. They are in a seperate location and they cannot help with technical matters. Contact our support team and we will be happy to help you very quickly, however, before you do, please read the following so we can help you. We are able to resend activation details two (2) times -- or up to one (1) year from the date of purchase (whichever comes first). Please help us to find your order by providing the following information:
Please note that our system will only resend to the EXACT email address used during the original purchase. No exceptions. **Please note that your software is licensed to use on only one (1) computer. We monitor how many times it's been downloaded, and if you've attempted to install it on more than one (1) machine. If you would like to install it on more than one computer, please contact us about purchasing additional copies at discount (ie; multi-user licensing).
Q: If I am a Mortgage, Real Estate or Credit Professional, can I just buy the consumer software? Will the consumer version be useful for me? A: No! If you are a Mortgage, Real Estate or Credit Professional, our "consumer" software will not be useful to you. We offer "limited feature / limited use" versions of our software to "consumers" at a consumer-level price. These versions are not useful for professionals. Here is why our "consumer only" versions are not useful for professionals. Our "Consumer only" scaled-down versions only allow 3 user profiles, you cannot add more names, you cannot delete them. You also cannot copy or reuse the letters (copying and pasting will not work). You will have no way to track your clients, so the software will be useless to professionals. Also you will have no product updates or support. "Consumer Only" versions are only sold to consumers. Our professional software is affordable for any size office or budget you have. Our largest version, PRO-1000 will help 1000 of your clients to improve their credit scores for less than $1 per client. If you help one client to raise their score and close a loan, the professional software will have already paid for itself many times over. Plus, the good will you've generated by "going the extra mile" for that client will pay you back many times over in referrals. Our Credit-Aid Professional software is very user-friendly. We offer try-before-you-buy demo versions of our PRO software. If you would like to see how it runs and what it can do for you, we encourage you to download it. If you have questions about our PRO software, you may also call our Corporate Sales Desk Toll Free: 1-800-944-1838 (Hablamos Español) Would you like to earn revenue from your website?
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*Corporate Sales Our products are easy-to-use software Home Owners Mortgage Brokers New for Home Users: **Read about us in
"Your program is fantastic! I raised my credit score 287 points in 30 days and saved thousands on my home loan!" "Editor's Choice: A powerful, user-friendly program that delivers what it promises." "This company was WONDERFUL to deal with; the greatest customer service on the net!!" "A bad credit score can negatively impact a person's ability to obtain a decent mortgage. I help my clients with Credit-Aid Corporate PRO 1000 Software. It's simple to use and effective. Thank you for a wonderful and reasonably priced product!" "Credit-Aid Plus is remarkably well designed. Installation was a snap, and I find it extremely easy to use. After 4 days of putting it through the paces without a single crash-error, I'm fairly certain the code is clean, tight and reliable. Strictly on functionality, it is virtually flawless and easily stands on its own merit. Yet, you went to great lengths to provide a highly intuitive user interface complete with an interactive co-pilot, wizards and pop-up reminders always at the ready to provide guidance every step of the way, leaving nothing to chance or lingering questions. The result is a solid, well-rounded product that is both educational and fun to use, quickly melting away all the trepidation and anxiety I generally feel on the sore subject of credit repair known more for the anguish and intimidation it engenders. Credit-Aid Plus is a bargain, compared to the cost of credit repair services which couldn't possibly do any better legally. It gives Main Street a heck of a fighting chance against Wall Street. If there's anything it can't, I simply haven't found it. The product is that complete! For the first time in all the years I've agonized over my credit woes, I actually feel empowered, rather than helpless. As for support, I haven't needed any... the product is truly idiot-proof! Even so, I did call in before my purchase with a pre-sales question and received a call-back within 2 hours. Not bad, for a $40 "potential" sale!
There is not a single thing I would change in the software; and that's saying a lot. It is refreshing to see a product that delivers on both form and function, true to its promise. If anything, Credit-Aid Plus over-delivers on every front. I am thoroughly impressed with the product and would highly recommend it without reservation. It's exactly what the doctor ordered... no pun intended! You should be very proud." "I was able to buy a home -- even with my bankruptcy! Thank you for such a wonderful product!" "I most most impressed with how far they were willing to go to help me as I was having a problem with my computer. This product is awesome." "I LOVE this Software! Prior to using it, I spent quite a bit of money on an expensive "credit repair company" that did NOTHING but take my money! Credit-Aid Software has made it very easy for me to repair my own credit. In my first month I saw huge results and was able to qualify for a better rate on a Refi. Thank you Credit Doctor!" "Great services...great software, this application will help many people to work faster and better with their credit. Thank you Credit-Aid!" "My order was handled very well. I'm pleased with every aspect of my shipping of items, and they communicated well with me. Thank you very much!" "It is evident that the publisher has done his homework and researched the necessary requirements, provided comprehensive information yet been able to keep it concise so that the user is not overwhelmed. Of all the credit repair companies for profit, non-profit, Credit-Aid is to be the best choice for price, capabilities, ease of use, and informative without the superfluous legaleze...a Superior product!" "Your program is fantastic! I raised my credit score 287 points in 30 days and saved thousands on my home loan!" "Editor's Choice: A powerful, user-friendly program that delivers what it promises." "This company was WONDERFUL to deal with; the greatest customer service on the net!!" "A bad credit score can negatively impact a person's ability to obtain a decent mortgage. I help my clients with Credit-Aid Corporate PRO 1000 Software. It's simple to use and effective. Thank you for a wonderful and reasonably priced product!" "I was able to buy a home -- even with my bankruptcy! Thank you for such a wonderful product!" "I most most impressed with how far they were willing to go to help me as I was having a problem with my computer. This product is awesome." "I LOVE this Software! Prior to using it, I spent quite a bit of money on an expensive "credit repair company" that did NOTHING but take my money! Credit-Aid Software has made it very easy for me to repair my own credit. In my first month I saw huge results and was able to qualify for a better rate on a Refi. Thank you Credit Doctor!" "Great services...great software, this application will help many people to work faster and better with their credit. Thank you Credit-Aid!" "My order was handled very well. I'm pleased with every aspect of my shipping of items, and they communicated well with me. Thank you very much!" "It is evident that the publisher has done his homework and researched the necessary requirements, provided comprehensive information yet been able to keep it concise so that the user is not overwhelmed. Of all the credit repair companies for profit, non-profit, Credit-Aid is to be the best choice for price, capabilities, ease of use, and informative without the superfluous legaleze...a Superior product!"
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