Contact the CREDIT-AID™Support Team
For fast help with your Credit-Aid Software, we recommend visiting our self-help Forum and Help desk to find quick answers to commonly asked questions. If you cant find a solution, you can create a trouble ticket there at our support desk and we will respond quickly. Click here for our Forum and Support Help Desk.
We strive to help all customers quickly and efficiently. Most issues can be resolved very quickly. However, to help you, we need to know as much detail as possible about the problem you are experiencing. Please tell us what you were doing when the problem occured and detail of any error messages that you are seeing. You can also send screenshots (click here for instructions on creating screenshots) to support @ credit-aid.com . The more detail you can provide, the faster we can help resolve any issue.
To contact us right now, please fill out this form:
If the form above does not display or doesn't work for you, you may not have a current version of Flash® installed. You may also write to affiliate @ credit-aid.com. Click here for a company directory.
HOW TO CREATE A SCREENSHOT IN WINDOWS:
To send us a screenshot, please follow these steps.
To send only the active window (partial screen) - most useful for error message pop-up dialog windows and the lik.e
- Make the portion of the screen that you want to record be in front of any other windows.
- Press and hold the ALT key and tap Print Screen (PrtScr) key.
To save the image
- If you have a graphics editing program (PaintShop Pro or similar) that can create .GIF or .JPG images, start it now. Otherwise, Windows comes with Microsoft Paint - go to Start > Run and type mspaint.exe and click OK.
- Create a new, blank, image in the graphics editor.
- Paste the screen shot into the new image. In most programs, this is done by going to Edit > Paste.
- Save the image to your hard drive. Give it a filename that includes a reference to your case#, HostPilot username, or other useful information. e.g., if my account name is "webguru" I might give it a name of "webguru - Outlook error.jpg" If the option is available, you should save the image in .GIF or .JPG format. You can save it in .BMP format, but it will be very large.
***You also may be able to paste the image directly into the body of an email message to us. If you do so, please be sure that it is visible and readable . This method does work well with Outlook users.
To send the image
Once you have created your screen shot, you can attach it to an email message. If you are working on an open case, please attach your image file to the reply message. If it is a new issue, please include a descriptive Subject for your message and any more detailed information about what you were doing when this error occurred. Send it to Support @ credit-aid.com (remove the spaces)
That's it!
We value your privacy and will not sell your email address to anyone.
See Privacy Policy.
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