|
*Support News: If you purchased Credit-Aid and cannot activate your software because of an error message that says "Sorry can't proceed make sure your internet is connected" click here for a solution. |
 SUPPORT
For General Support for all technical issues
click here to contact support team.
We will respond within 24 hours (and usually sooner).! *Before writing, please look at our FAQ page to see if your question has already been answered. If your problem isn't addressed, please tell us which product version and product name are running, as well as your order number, and as much detail about the problem you are having, including any error messages! Please understand our technical support staff cannot offer credit advice or answer questions about your credit.
*ACTIVATION INTERNET CONNECTION ISSUE (resolved 1/3/2010)
If you purchased and installed Credit-Aid Home Edition and cannot activate your software because of an error message that says "Sorry can't proceed make sure your internet is connected" this may be due to your firewall settings blocking internet access to programs. This issue affects a small portion of users.
Here below are the steps to fix this problem. (Additional resources are: http://www.ehow.com/how_5192847_disable-antivirus-protection-install-software.html and http://www.bleepingcomputer.com/forums/topic114351.html )
To solve this problem here our our recommended steps. Please update your Credit-Aid Software to the latest version by following the steps below. If that doesn't help, you may need to temporarily turn off your firewall.
a). Updating your software to the latest version
b). Temporarily turning off or disabling your firewall
a). Updating your software to the latest version:
A: First download a new updated version of Credit-Aid by following these steps:
Close Credit-Aid Software completely.
Click on your Windows Start Button (it's located on the bottom left corner of your screen). Navigate to All Programs - Credit-Aid_Home. Inside the Credit-Aid_Home folder look for a file called "Check for Updates." Click on "Check for Updates."
Update your Credit-Aid Software from version 7.0.1 to 7.0.4 and then activate with your Key Code.
If you have Norton Antivirus or Norton Personal Firewall, click here.
b). Turning off or temporarily disabling your Firewall"
If you still are receiving the internet connection error, please try temporarily turning off your antivirus and firewall by following these steps:
Open your antivirus software from your task bar (by your clock). Right-click on the icon. Some antivirus software will require you to open up the software to stop it.
Select "Stop Protection." Although each antivirus protection is different, they will have some wording that means "Stop Protection." After you have stopped your protection, check this to make sure.
Click on the "Start" button in the left bottom corner. Click on "Control Panel" and then click "Security Center."
Look at your "Security Center." It will say that your virus protection is turned off. Next you must turn off your firewall, you will do this by clicking "Windows Firewall" at the bottom of the page. This opens a new window that will allow you to select "Off" to disable the firewall.
Complete your Credit-Aid product activation. When completed, turn your antivirus protection on by clicking on your desktop icon or by going to your "Start" button, then "Programs" and clicking on your antivirus protection software.
Turn on your firewall in the "Security Center." Run a virus scan and a spyware protection to make sure that your computer is still safe and free of spyware and viruses.
If you have NORTON INTERNET SECURITY or NORTON PERSONAL FIREWALL please visit this link for instructions to temporarily disable your firewall: http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003071515220236
***For more detailed information about other popular firewalls and how to temporarily disable them to allow product activation, visit this page and scroll down to find your specific brand of firewall: http://www.bleepingcomputer.com/forums/topic114351.html
If you have tried the steps above and still have trouble, we can help:
Click here to email our support team or phone us at 1-800-944-1838 x 705. If you reach a voicemail, please leave a friendly message with details of the problem and exact text of any error messages and a phone number to reach you if we determine that phone support is needed. Please let us know if you purchased online or at a retail store. *
*If you purchased online please write from the email address associated with your product purchase.
*If you purchased at a store, please tell us which store and include your product key.
We respond to all support requests within 24 hours and we want to help you.
|
**If you need to activate a copy of "Credit-Aid LITE" please click here (this does not apply to Credit-Aid HOME or any other versions of our software)
Credit Advice:
Our sales team are friendly but they cannot help you with technical issues or give credit advice.
Our Tech Support Staff are handsome rocket scientists, but they are also not equipped to give you credit advice.
The credit information that we provide is in our software, our video, and our free e-book. Our software and our free downloadable e-book offer credit information, not legal advice. We make every effort to
ensure the accuracy of the information and to clearly explain your options. However,
we do not provide legal advice (ie; the application of the law to your individual circumstances). For legal advice, please consult an attorney.
The support period for Credit-Aid™ Software is 30 days.
If you are having trouble downloading and installing your softwareplease visit our FAQ Page
Our system is automated and orders send immediately (once your card has been authorized). Before emailing or calling please visit our FAQ Page.
If you are having trouble finding your activation letter,please look in your SPAM or BULK email folder (Especially if you have
Yahoo mail)! Also please make sure that you are checking the same email address that you ordered or paid with! We will resend the activation instructions only to the address used when purchasing. Please note that you can only install this software on one (1) computer. please visit our FAQ Page.
If you have ordered our software and have NOT received your instructions from us and you are certain your card has been approved and charged, please look in your SPAM or BULK email folder! Also please look for a seperate order confirmation email from PayPal or Google Checkout. If your charge went through, you will receive written confirmation from them. We send activation info the very moment the charge is approved...but SPAM folders are where they often end up. The only reason there would be a delay in our sending your activation letter, is if the system is still waiting for your card to authorize. Credit Card Authorization on PayPal is generally very fast, but on Google Checkout it can sometimes take a bit of time. Please understand that these delays are caused by YOUR bank's process. Our system is lightning fast and the moment the charge is authorized, we send your software!
FREQUENTLY ASKED QUESTIONS
Before contacting us by phone or email, please click here to look at our FAQ's (FREQUENTLY ASKED QUESTIONS). You will probably find your answer!
COMMERCIAL VERSION & AFFILIATE PROGRAMS
For more info about a commercial version that can handle more users, please click here: Mortgage and Real Estate Pro's.
To sign up as a Credit-Aid Affiliate, click here
Credit-Aid™ Software's intended use is to help automate the process of cleaning up your credit history reports. Credit Doctor Software gives Credit Information, not legal advice. For questions about specific issues regarding your credit, please consult an attorney. |
|
*Corporate Sales
Toll-free 800-944-1838
(Hablamos Español)
For customer service or tech support
please
see: contact, support or FAQ
This is easy to use software
and not a subscription.
There are no monthly fees!
Mortgage Brokers
Boost your Client's Credit
for LESS THAN $1 per Client!
______________________
CUSTOMER COMMENTS
"Your program is fantastic! I raised my credit score 287 points in 30 days and saved thousands on my home loan!"
— Dave Goodman
Phoenix, AZ
"Editor's Choice: A powerful, user-friendly program that delivers what it promises."
— Lloyd Seagan
Stuff Magazine
"This company was WONDERFUL to deal with; the greatest customer service on the net!!"
— Jennifer W.
Maple Shade NJ
"A bad credit score can negatively impact a person's ability to obtain a decent mortgage. I help my clients with Credit-Aid Corporate PRO 1000 Software. It's simple to use and effective. Thank you for a wonderful and reasonably priced product!"
— Noe Longoria, Loan Officer
Simplex Mortgage, San Jose, CA
"Credit-Aid Plus is remarkably well designed. Installation was a snap, and I find it extremely easy to use. After 4 days of putting it through the paces without a single crash-error, I'm fairly certain the code is clean, tight and reliable. Strictly on functionality, it is virtually flawless and easily stands on its own merit. Yet, you went to great lengths to provide a highly intuitive user interface complete with an interactive co-pilot, wizards and pop-up reminders always at the ready to provide guidance every step of the way, leaving nothing to chance or lingering questions. The result is a solid, well-rounded product that is both educational and fun to use, quickly melting away all the trepidation and anxiety I generally feel on the sore subject of credit repair known more for the anguish and intimidation it engenders. Credit-Aid Plus is a bargain, compared to the cost of credit repair services which couldn't possibly do any better legally. It gives Main Street a heck of a fighting chance against Wall Street. If there's anything it can't, I simply haven't found it. The product is that complete! For the first time in all the years I've agonized over my credit woes, I actually feel empowered, rather than helpless. As for support, I haven't needed any... the product is truly idiot-proof! Even so, I did call in before my purchase with a pre-sales question and received a call-back within 2 hours. Not bad!
There is not a single thing I would change in the software; and that's saying a lot. It is refreshing to see a product that delivers on both form and function, true to its promise. If anything, Credit-Aid Plus over-delivers on every front. I am thoroughly impressed with the product and would highly recommend it without reservation. It's exactly what the doctor ordered... no pun intended! You should be very proud."
— Chima A. Ochiagha
Information Technology Strategist
chima@viatechglobal.net
Houston, TX
"I was able to buy a home -- even with my bankruptcy! Thank you for such a wonderful product!"
— Richard Samarcelli
Woodland Hills, CA
"I most most impressed with how far they were willing to go to help me as I was having a problem with my computer. This product is awesome."
— J.S.
Dunlap, IL
"I LOVE this Software! Prior to using it, I spent quite a bit of money on an expensive "credit repair company" that did NOTHING but take my money! Credit-Aid Software has made it very easy for me to repair my own credit. In my first month I saw huge results and was able to qualify for a better rate on a Refi. Thank you Credit Doctor!"
— James J. Redman
Coco Beach, FL
"Great services...great software, this application will help many people to work faster and better with their credit. Thank you Credit-Aid!"
— L. Barrera
Riverside CA
"My order was handled very well. I'm pleased with every aspect of my shipping of items, and they communicated well with me. Thank you very much!"
— Michael Underwood
Raleigh NC
"It is evident that the publisher has done his homework and researched the necessary requirements, provided comprehensive information yet been able to keep it concise so that the user is not overwhelmed. Of all the credit repair companies for profit, non-profit, Credit-Aid is to be the best choice for price, capabilities, ease of use, and informative without the superfluous legaleze...a Superior product!"
— Jeffery A Reilly
Portland, OR |
|
