Getting Technical Support

Our products are supported by
the people who build them.

We don’t use call centers or have robots reply for us. Our development team are involved in support. If you don’t find an answer to your issue in our forums, submit a support request to get in contact and we will respond fast during business hours (9 am – 6 pm PST / Mon-Fri).

We now have 2 options for support:
Self-Help Support, Quick Videos and E-mail Support tickets will always be FREE.
*Premium Phone Support is $90/1 hour or $50/30 min.
*Premium Support is live one-on-one IT support assistance for all products: Credit Repair Cloud, software questions, configuration, browser issues, windows and mac issues, web hosting, sitebuilder and more. Keenan can assist you directly on your computer using screen sharing. **If you’re just starting, this personalized assistance is for you. Book a session with Keenan

Your Support Team:

Tammy Keenan Daniel Manya

Self-Help Options:

Still need help?

Fill out a new support ticket and fill in all the fields. Please be the account holder writing from the email address you signed up with. We cannot communicate with anyone else due to security and safety of your client data). If you can explain the error and give us details we need to understand and recreate the error, we can help you surprisingly fast. If we cannot understand what you’ve written, it will delay the process. So please take a few minutes to write clearly with the details we need.

Information we need in a Support Ticket:

  • Your User ID (A User ID is not a name. It’s what you log in with).
  • Your Client’s name
  • What page were you on?
  • What were you trying to do?
  • What went wrong?
  • What error message did you see?
  • Steps to reproduce the error?
  • What web browser and version # are you using?
  • Did you try repairing your browser?
  • Screenshots help. Learn how.

WE WANT TO HELP YOU, but remember that we are not there with your so we need clear details of what you are seeing and doing that is causing a problem. Take a few minutes to help us to help you. Write one support ticket with details (not many back to back) or this will delay the support process.