Welcome letters are emailed to you the moment you sign up.

There is no waiting period.  If you do not see your welcome letter in your inbox, please check your spam/bulk/junk email folders.  Also be sure to mark us as a safe sender so you will not miss notifications from us, your clients or your affiliates.   If you use a FREE email service like Yahoo, Gmail, AOL, Hotmail, etc, they all have spam folders that they like to put mail into.  All you have to do is mark us as safe.

We do not recommend using free email services for running a business.

Many customers will not consider it to be professional.  If your business is Bob’s Credit Repair, an email at bob@bobscreditrepair.com is much more appropriate.

Do you need a website and your own domain name?

If you are interested in web hosting, we do offer that at www.mycreditrepairsite.com.  You can buy a domain and sign up for hosting and have email at your very own domain.  Use the coupon code in your cloud welcome letter to receive your first 2 months hosting for free.  Keep in mind that this web hosting is self service and you will need to set up your email for your Outlook, your phone or your webmail.  We post all details here:  http://support.credit-aid.com/entries/20815303-outlook-settings-cannot-send-mail

User IDs, Passwords, Login Issues

Your User ID and Password are exactly what you created when you signed up for your account.  User IDs and Passwords are case sensitive, this means that they always must be typed the same way.  If you chose a password of “maRy” it will always need to be typed “maRy”

Lost or Forgotten Passwords

If you cannot remember your password, there is no need to contact us.  Simple click the link that says “Forgot Password”.  Once you enter your email your password will be emailed to you.  We will not email a password to anyone other than the registered user at the email address used for the account.  No exceptions. User IDs and passwords cannot be shared.  Each user needs their own User ID and Password.

Changing your Password

If you are logged in and would like to change your password, click on the drop down menu (that shows your name) in the upper right corner of your screen.  Remember:  You must be logged in to change your password.