Troubleshooting

Got a slow connection? Are things working in a strange way?

We are on the world’s fastest cloud servers. Our service will never slow. We are using the latest technology. If you do not have the newest version of your web browser, our app may not work.

99% of all support tickets are due to browser problems (on your computer).

Is our app running slow or strange? Before you write a support ticket, please try the following steps to solve the problem (and speed up your system)!

Happy Cloud

Follow these 3 steps for a happy and fast web browser (yes, all 3!):

Shut down and restart your computer. Why? Because restarting your computer frees up memory.
Delete all temporary internet files and cache — or an even better, run CCleaner (we love CCleaner and we use it daily here). Why do we clean out these files? Because your web browser saves garbage and old version of web pages. Our programmers work every night, so if your browser saved yesterday’s code (that has since been changed), strange things will happen. Keep your browser clean and happy. We love CCleaner and we run it daily on our own computers daily. There’s a Windows version and Mac version of CCleaner (both are free). Think of it as a purging cleanse.
Download the newest version of a different web browser. Why? It’s the best way to know if your original browser was messed up. We don’t like Internet Explorer. It comes with Windows, but it’s very slow and easily damaged. We like Firefox, Chrome and Safari. They’re much faster than Internet Explorer and have fewer problems. Best part is, they are all FREE!

*We know you love your old browser. Yes, change is scary and we feel your pain, but you won’t know if you have a browser issue until you restart, clean
things out and try a newer version of a different browser.


Firefox	Chrome	Safari

Visit this page for more tips to clean up, tune up and speed up your Internet Browser: http://support.credit-aid.com/entries/23577522-Fix-Internet-Browser-Problems

Internet Explorer tends to be very slow and prone to problems. Many people IE it because it comes with windows, but if you’re experiencing sluggishness, or non-response, Internet Explorer is usually the culprit. We recommend Firefox, Chrome and Safari. These are much faster than Internet Explorer. Be sure you have the newest version. They’re all free

Be careful about add-ons and toolbars in any browser. Add-ons affect your performance and many contain spyware and malware. If it’s something free, beware.

Additional ways to improve a slow connection or sluggish computer.

Try all steps in order:

Turn off your computer and modem/router (and leave them both off( at the same time) for one minute.
Delete temporary internet files (in control panel — internet properties)
Try a different web browser (we like Firefox — and it’s free).

If these fail to help

Call your internet provider (usually your cable TV or phone company). Ask them to test your connection.
Be aware that viruses and malware can also cause connectivity issues.

Additional Tips to speed up your system

It’s important to clean out temporary internet files often. You can do this in CONTROL PANEL – INTERNET PROPERTIES. There is also a free program we love called CCleaner that does a fantastic job of this.
Not seeing new content or changes in a page? Your browser may be showing you old pages. Clicking Control and F5 will force your browser to refresh a page.
Don’t view our app from within an application like AOL. User just a browser. We like Firefox, Chrome and Safari (have the newest version).
Did you know that your IP may change every month? When this happens, your computer will be extremely sluggish. Turning off your computer and router (and having them both off at the same time for 1 minute) will solve this issue.

Trouble logging in?

First make sure you are at the correct link. www.creditrepaircloud.com is correct for Team Members and www.secureclientaccess.com is correct for Clients and Affiliates only.

Make sure you are using the correct User ID and Password. These are case-sensitive and must always be typed the same (with no spaces).