Consumer Credit File Rights

Credit Repair Information

Consumer Credit File Rights

This page contains information about the Consumer Credit File Rights Under State and Federal Law.

Need laws for a particular state? Click here for a listing of credit repair laws for all states. For Federal information, please see Credit Repair Organizations Act. We also suggest reading Statute of Limitations for Debt Collection (by state). If you would like learn how to start a credit repair buisiness, click here for our products.

How much money can I make with a Credit Repair Business?

The average credit repair company charges clients $79/month. Multiply that by 1000 clients and you've got recurring revenue of $79,000 a month. Scale it from there and you've got an empire. Some of our Credit Repair Cloud users have as many as 10,000 clients. This is why the monthly recurring model works so well for credit repair. Want to see the profit potential of the recurring revenue model? Click here www.creditrepaircloud.com/calculator

How do I classify my services? There are many ways to use your credit repair knowledge to enhance your existing business. Many mortgage brokers, loan officers, realtors and auto dealers use our professional credit repair business software to offer "credit enhancement" for free in order to generate new qualified leads and close more loans (instead of charging for "credit repair services"). While we cannot offer you "legal advice," we do list the information we've gathered from each state.

Can I charge upfront for Credit Repair Services? In a few states you’re not allowed to collect money up front for credit repair. How do you make money that way? Easy: Get paid for the work you do! Yes, this is how all successful credit repair companies get paid. They import a report and send off a round of letters (about 10 mins of work) and then they charge a 1st work fee. Then every month they send off another round of letters or click to update status of items that were removed (about 5 minutes of work) and they charge a monthly fee.

Are Licenses or Bonds Required? We're not aware of any states requiring a "credit repair license" but a few states do require a surety bond (at the time of this writing most states do not require a bond). If your state does require a bond (read below for details of your state), you are not required to secure your bond from your same state. Bonds are a minimal expense (usually under a few hundred dollars) because you order them from a bond service and pay only a small fraction of the bond yourself. A Credit Repair Services Organization Bond protects you. For more information about Credit Repair Services Organization Bonds, contact our source for surety bonds "Bonds Express" at The American Credit Repair Academy: Resources page.

Want to learn how to build a lucrative credit repair business?

Download our free guide: recipe for a lucrative credit repair business. Need professional credit repair software? Visit Credit Repair Cloud for a free trial. We also offer credit repair training courses and certification at American Credit Repair Academy.

CONSUMER CREDIT FILE RIGHTS

United States Code Annotated Currentness
Title 15. Commerce and Trade
Chapter 41. Consumer Credit Protection (Refs & Annos)
Subchapter II-A. Credit Repair Organizations
§ 1679. Findings and purposes

(a) Findings

The Congress makes the following findings:

(1) Consumers have a vital interest in establishing and maintaining their credit worthiness [FN1] and credit standing in order to obtain and use credit. As a result, consumers who have experienced credit problems may seek assistance from credit repair organizations which offer to improve the credit standing of such consumers.

(2) Certain advertising and business practices of some companies engaged in the business of credit repair services have worked a financial hardship upon consumers, particularly those of limited economic means and who are inexperienced in credit matters.

(b) Purposes

The purposes of this subchapter are--

(1) to ensure that prospective buyers of the services of credit repair organizations are provided with the information necessary to make an informed decision regarding the purchase of such services; and

(2) to protect the public from unfair or deceptive advertising and business practices by credit repair organizations.

[FN1] So in original. Probably should be “creditworthiness”.

§ 1679a. Definitions

For purposes of this subchapter, the following definitions apply:

(1) Consumer

The term “consumer” means an individual.

(2) Consumer credit transaction

The term “consumer credit transaction” means any transaction in which credit is offered or extended to an individual for personal, family, or household purposes.

(3) Credit repair organization

The term “credit repair organization”--

(A) means any person who uses any instrumentality of interstate commerce or the mails to sell, provide, or perform (or represent that such person can or will sell, provide, or perform) any service, in return for the payment of money or other valuable consideration, for the express or implied purpose of--

(i) improving any consumer's credit record, credit history, or credit rating; or

(ii) providing advice or assistance to any consumer with regard to any activity or service described in clause (i); and

(B) does not include--

(i) any nonprofit organization which is exempt from taxation under section 501(c)(3) of Title 26;

(ii) any creditor (as defined in section 1602 of this title), with respect to any consumer, to the extent the creditor is assisting the consumer to restructure any debt owed by the consumer to the creditor; or

(iii) any depository institution (as that term is defined in section 1813 of Title 12) or any Federal or State credit union (as those terms are defined in section 1752 of Title 12), or any affiliate or subsidiary of such a depository institution or credit union.

(4) Credit

The term “credit” has the meaning given to such term in section 1602(e) of this title.

§ 1679b. Prohibited practices

(a) In general

No person may--

(1) make any statement, or counsel or advise any consumer to make any statement, which is untrue or misleading (or which, upon the exercise of reasonable care, should be known by the credit repair organization, officer, employee, agent, or other person to be untrue or misleading) with respect to any consumer's credit worthiness, [FN1] credit standing, or credit capacity to--

(A) any consumer reporting agency (as defined in section 1681a(f) of this title); or

(B) any person--

(i) who has extended credit to the consumer; or

(ii) to whom the consumer has applied or is applying for an extension of credit;

(2) make any statement, or counsel or advise any consumer to make any statement, the intended effect of which is to alter the consumer's identification to prevent the display of the consumer's credit record, history, or rating for the purpose of concealing adverse information that is accurate and not obsolete to--

(A) any consumer reporting agency;

(B) any person--

(i) who has extended credit to the consumer; or

(ii) to whom the consumer has applied or is applying for an extension of credit;

(3) make or use any untrue or misleading representation of the services of the credit repair organization; or

(4) engage, directly or indirectly, in any act, practice, or course of business that constitutes or results in the commission of, or an attempt to commit, a fraud or deception on any person in connection with the offer or sale of the services of the credit repair organization.

(b) Payment in advance

No credit repair organization may charge or receive any money or other valuable consideration for the performance of any service which the credit repair organization has agreed to perform for any consumer before such service is fully performed.

[FN1] So in original. Probably should be “creditworthiness,”.

§ 1679c. Disclosures

(a) Disclosure required

Any credit repair organization shall provide any consumer with the following written statement before any contract or agreement between the consumer and the credit repair organization is executed:

“Consumer Credit File Rights Under State and Federal Law

“You have a right to dispute inaccurate information in your credit report by contacting the credit bureau directly. However, neither you nor any ‘credit repair’ company or credit repair organization has the right to have accurate, current, and verifiable information removed from your credit report. The credit bureau must remove accurate, negative information from your report only if it is over 7 years old. Bankruptcy information can be reported for 10 years.

“You have a right to obtain a copy of your credit report from a credit bureau. You may be charged a reasonable fee. There is no fee, however, if you have been turned down for credit, employment, insurance, or a rental dwelling because of information in your credit report within the preceding 60 days. The credit bureau must provide someone to help you interpret the information in your credit file. You are entitled to receive a free copy of your credit report if you are unemployed and intend to apply for employment in the next 60 days, if you are a recipient of public welfare assistance, or if you have reason to believe that there is inaccurate information in your credit report due to fraud.

“You have a right to sue a credit repair organization that violates the Credit Repair Organization Act. This law prohibits deceptive practices by credit repair organizations.

“You have the right to cancel your contract with any credit repair organization for any reason within 3 business days from the date you signed it.

“Credit bureaus are required to follow reasonable procedures to ensure that the information they report is accurate. However, mistakes may occur.

“You may, on your own, notify a credit bureau in writing that you dispute the accuracy of information in your credit file. The credit bureau must then reinvestigate and modify or remove inaccurate or incomplete information. The credit bureau may not charge any fee for this service. Any pertinent information and copies of all documents you have concerning an error should be given to the credit bureau.

“If the credit bureau's reinvestigation does not resolve the dispute to your satisfaction, you may send a brief statement to the credit bureau, to be kept in your file, explaining why you think the record is inaccurate. The credit bureau must include a summary of your statement about disputed information with any report it issues about you.

“The Federal Trade Commission regulates credit bureaus and credit repair organizations. For more information contact:

“The Public Reference Branch

“Federal Trade Commission

“Washington, D.C. 20580”.

(b) Separate statement requirement

The written statement required under this section shall be provided as a document which is separate from any written contract or other agreement between the credit repair organization and the consumer or any other written material provided to the consumer.

(1) In general

The credit repair organization shall maintain a copy of the statement signed by the consumer acknowledging receipt of the statement.

(2) Maintenance for 2 years

The copy of any consumer's statement shall be maintained in the organization's files for 2 years after the date on which the statement is signed by the consumer.

§ 1679d. Credit repair organizations contracts

(a) Written contracts required

No services may be provided by any credit repair organization for any consumer--

(1) unless a written and dated contract (for the purchase of such services) which meets the requirements of subsection (b) of this section has been signed by the consumer; or

(2) before the end of the 3-business-day period beginning on the date the contract is signed.

(b) Terms and conditions of contract

No contract referred to in subsection (a) of this section meets the requirements of this subsection unless such contract includes (in writing)--

(1) the terms and conditions of payment, including the total amount of all payments to be made by the consumer to the credit repair organization or to any other person;

(2) a full and detailed description of the services to be performed by the credit repair organization for the consumer, including--

(A) all guarantees of performance; and

(B) an estimate of--

(i) the date by which the performance of the services (to be performed by the credit repair organization or any other person) will be complete; or

(ii) the length of the period necessary to perform such services;

(3) the credit repair organization's name and principal business address; and

(4) a conspicuous statement in bold face type, in immediate proximity to the space reserved for the consumer's signature on the contract, which reads as follows: “You may cancel this contract without penalty or obligation at any time before midnight of the 3rd business day after the date on which you signed the contract. See the attached notice of cancellation form for an explanation of this right.”.

§ 1679e. Right to cancel contract

(a) In general

Any consumer may cancel any contract with any credit repair organization without penalty or obligation by notifying the credit repair organization of the consumer's intention to do so at any time before midnight of the 3rd business day which begins after the date on which the contract or agreement between the consumer and the credit repair organization is executed or would, but for this subsection, become enforceable against the parties.

(b) Cancellation form and other information

Each contract shall be accompanied by a form, in duplicate, which has the heading “Notice of Cancellation” and contains in bold face type the following statement:

“You may cancel this contract, without any penalty or obligation, at any time before midnight of the 3rd day which begins after the date the contract is signed by you.

“To cancel this contract, mail or deliver a signed, dated copy of this cancellation notice, or any other written notice to [name of credit repair organization] at [address of credit repair organization] before midnight on [date]

“I hereby cancel this transaction,

[date]

[purchaser's signature].”.

Any consumer who enters into any contract with any credit repair organization shall be given, by the organization--

(1) a copy of the completed contract and the disclosure statement required under section 1679c of this title; and

(2) a copy of any other document the credit repair organization requires the consumer to sign,

at the time the contract or the other document is signed.

§ 1679f. Noncompliance with this subchapter

(a) Consumer waivers invalid

Any waiver by any consumer of any protection provided by or any right of the consumer under this subchapter--

(1) shall be treated as void; and

(2) may not be enforced by any Federal or State court or any other person.

(b) Attempt to obtain waiver

Any attempt by any person to obtain a waiver from any consumer of any protection provided by or any right of the consumer under this subchapter shall be treated as a violation of this subchapter.

Any contract for services which does not comply with the applicable provisions of this subchapter--

(1) shall be treated as void; and

(2) may not be enforced by any Federal or State court or any other person.

§ 1679g. Civil liability

(a) Liability established

Any person who fails to comply with any provision of this subchapter with respect to any other person shall be liable to such person in an amount equal to the sum of the amounts determined under each of the following paragraphs:

(1) Actual damages

The greater of--

(A) the amount of any actual damage sustained by such person as a result of such failure; or

(B) any amount paid by the person to the credit repair organization.

(2) Punitive damages

(A) Individual actions

In the case of any action by an individual, such additional amount as the court may allow.

(B) Class actions

In the case of a class action, the sum of--

(i) the aggregate of the amount which the court may allow for each named plaintiff; and

(ii) the aggregate of the amount which the court may allow for each other class member, without regard to any minimum individual recovery.

(3) Attorneys' fees

In the case of any successful action to enforce any liability under paragraph (1) or (2), the costs of the action, together with reasonable attorneys' fees.

(b) Factors to be considered in awarding punitive damages

In determining the amount of any liability of any credit repair organization under subsection (a)(2) of this section, the court shall consider, among other relevant factors--

(1) the frequency and persistence of noncompliance by the credit repair organization;

(2) the nature of the noncompliance;

(3) the extent to which such noncompliance was intentional; and

(4) in the case of any class action, the number of consumers adversely affected.

§ 1679h. Administrative enforcement

(a) In general

Compliance with the requirements imposed under this subchapter with respect to credit repair organizations shall be enforced under the Federal Trade Commission Act [15 U.S.C.A. § 41 et seq.] by the Federal Trade Commission.

(b) Violations of this subchapter treated as violations of Federal Trade Commission Act

(1) In general

For the purpose of the exercise by the Federal Trade Commission of the Commission's functions and powers under the Federal Trade Commission Act [15 U.S.C.A. § 41 et seq.], any violation of any requirement or prohibition imposed under this subchapter with respect to credit repair organizations shall constitute an unfair or deceptive act or practice in commerce in violation of section 5(a) of the Federal Trade Commission Act [15 U.S.C.A. § 45(a)].

(2) Enforcement authority under other law

All functions and powers of the Federal Trade Commission under the Federal Trade Commission Act [15 U.S.C.A. § 41 et seq.] shall be available to the Commission to enforce compliance with this subchapter by any person subject to enforcement by the Federal Trade Commission pursuant to this subsection, including the power to enforce the provisions of this subchapter in the same manner as if the violation had been a violation of any Federal Trade Commission trade regulation rule, without regard to whether the credit repair organization--

(A) is engaged in commerce; or

(B) meets any other jurisdictional tests in the Federal Trade Commission Act [15 U.S.C.A. § 41 et seq.].

(1) Authority of States

In addition to such other remedies as are provided under State law, whenever the chief law enforcement officer of a State, or an official or agency designated by a State, has reason to believe that any person has violated or is violating this subchapter, the State--

(A) may bring an action to enjoin such violation;

(B) may bring an action on behalf of its residents to recover damages for which the person is liable to such residents under section 1679g of this title as a result of the violation; and

(C) in the case of any successful action under subparagraph (A) or (B), shall be awarded the costs of the action and reasonable attorney fees as determined by the court.

(2) Rights of Commission

(A) Notice to Commission

The State shall serve prior written notice of any civil action under paragraph (1) upon the Federal Trade Commission and provide the Commission with a copy of its complaint, except in any case where such prior notice is not feasible, in which case the State shall serve such notice immediately upon instituting such action.

(B) Intervention

The Commission shall have the right--

(i) to intervene in any action referred to in subparagraph (A);

(ii) upon so intervening, to be heard on all matters arising in the action; and

(iii) to file petitions for appeal.

(3) Investigatory powers

For purposes of bringing any action under this subsection, nothing in this subsection shall prevent the chief law enforcement officer, or an official or agency designated by a State, from exercising the powers conferred on the chief law enforcement officer or such official by the laws of such State to conduct investigations or to administer oaths or affirmations or to compel the attendance of witnesses or the production of documentary and other evidence.

(4) Limitation

Whenever the Federal Trade Commission has instituted a civil action for violation of this subchapter, no State may, during the pendency of such action, bring an action under this section against any defendant named in the complaint of the Commission for any violation of this subchapter that is alleged in that complaint.

§ 1679i. Statute of limitations

Any action to enforce any liability under this subchapter may be brought before the later of--

(1) the end of the 5-year period beginning on the date of the occurrence of the violation involved; or

(2) in any case in which any credit repair organization has materially and willfully misrepresented any information which--

(A) the credit repair organization is required, by any provision of this subchapter, to disclose to any consumer; and

(B) is material to the establishment of the credit repair organization's liability to the consumer under this subchapter,

the end of the 5-year period beginning on the date of the discovery by the consumer of the misrepresentation.

§ 1679j. Relation to State law

This subchapter shall not annul, alter, affect, or exempt any person subject to the provisions of this subchapter from complying with any law of any State except to the extent that such law is inconsistent with any provision of this subchapter, and then only to the extent of the inconsistency.

END OF DOCUMENT

"I earn more in Credit Repair than I ever did as a Mortgage Broker...and I work fewer hours!"

- Phil Entenman., Boca Raton, FL

#1 in Credit Repair Software since 2002 and used by more companies, big and small.

Our 90 Day Score Increase Guarantee for home-use products

If your credit score does not improve in 90 days we will refund 100% of your purchase price (including shipping). To receive this refund, please provide us with your order number, receipt of purchase, plus credit reports and scores from all three bureaus (dated before and after 90 days).

Our 30 Day Product Guarantee We believe in our products and we know you will love them, too. Our software support team is available to assist you and will generally reply to any concern within 24 hours. If, however, they are unable to resolve your technical issues we will offer a full refund, within 30 days of purchase. In the unlikely event that you experience any difficulties whatsoever with Credit Aid, our support team wants to hear from you. The software has been triple quality assurance checked at every level. It is being used and enjoyed by thousands of happy customers. We are confident that it is stable and will function trouble free on any computer running Windows 8, 7, Vista or XP. Buy with Confidence!

Refund Policy

Refunds are based on Software failure, not general dissatisfaction or lack of features. Please note that Credit-Aid Software’s Titles are available on a try-before-buy basis as “Free Demo” versions. We clearly post links to "free demos" and "video tour" on nearly every page of our web site because we encourage all users to download and evaluate all software before purchase. Refunds are provided only after our technical support team has assisted in your installation and the Software fails to function fully according to the technical team diagnosis. We will determine if a refund is necessary based on individual situations. Refunds are not available after 30 days from purchase date.

Please note that returns/refunds are not granted for the following criteria;

Improper use of Software.
Misunderstanding use of the Software.
Purchasing Software for use on an unsupported operating system (*including Mac).
Unwanted Software upon or after Purchase.
Other, where the request for refund is not based upon a defect or bug discovered which cannot be corrected/resolved.
Requests made outside of the 30 day window.

If your request for a refund falls under any of the criteria above, a refund will only be given at Credit-Aid Software’s discretion, and will incur a 15% Administration Charge.

*Credit-Aid Software is "designed for Windows 8, 7, Vista or XP." This information is displayed on the top of every page in our site. Credit-Aid will not run on a any other operating system -- including MAC (unless you are running Windows 8, 7, Vista or XP on an emulator program).

Links to this information are displayed on every page in our web site. It is also displayed and agreed to during product installation as part of the End User License Agreement.

TESTIMONIALS

"This software is awesome and very easy to use. I raised my credit score 287 points and saved thousands on my home loan! I've already recommended it to friends. Thank you."

Dave G.
Phoenix, AZ

—

"I love it. It is a great tool to repair credit."

Edwin D
Port St. Lucie, FL

—

"This company was WONDERFUL to deal with; the greatest customer service on the net!!"

Jennifer W.
Maple Shade NJ

—

"The software was great. I was able to fix all the errors on my credit report and raise my credit score."

Duane B.
San Jose, CA

—

"It did get my credit up!"

Barry K.
Westec Security Network Swartz Creek, MI

—

"I LOVE this Software! Prior to using it, I spent quite a bit of money on an expensive 'credit repair company' that did NOTHING but take my money! Credit-Aid Software has made it very easy for me to repair my own credit. In my first month I saw huge results and was able to qualify for a better rate on a Refi. Thank you!"

James R.
Coco Beach, FL

—

"Credit-Aid Software is AWESOME! It has by far been one of the best investments I've made thus far. As a college freshman I was ignorant to how important credit ratings were and how early mistakes could make life so much more difficult. Since purchasing the software I have learned so much on how credit works and have truly have gained a fresh start. Customer service and Technical support are superior to any other company I've dealt with. There prompt responses and wonderful attitudes makes any issue a delight. Thanks again!"

Larry H.
Account Executive- Business Resources
Chase Paymentech
Dallas, TX
www.chasepaymentech.com

—

"I was able to remove errors on my credit reports. My credit score was corrected so I was able to purchase my home and qualify for a home loan thanks to Credit-Aid. I would recommend this to anyone having problems getting their home refinanced or anyone who wants to raise their credit score."

Rick M.
Studio City, CA

—

"It helped me remove errors from my credit history and yes it was very easy to use. Now I have a more accurate credit history. Thank you!"

Norman S.
Franklin Square, NY

—

"WOW that is superior customer service!!! You have just gained a customer for life!!!!! Saludos!"

Rob Ybarra
Brownsville, TX

—

"I love your system! I deleted my negatives within 30 days and i was so happy. This was the best investment ever and the customer service with credit-aid is excellent. You have a very good team. Keep up the good job. I wish all companies were just like you guys. Trust me I've tried everybody out there and your system is very powerful. Thank you for helping my company. May God bless you!"

Manal Massis
Houston, TX

—

"Credit Aid really helped me. It is easy to understand and clearly shows what one must do to resolve credit problems. I found mistakes and corrected them fast."

Brandon S.
Studio City, CA

—

"It was really helpful!"

Madi M
Farmington, MI

—

"I love this program. It helped so much to re-establish my credit score. It was easy to use."

Patrizia M.
Montebello, CA

—

"I most impressed with how far they were willing to go to help me as I was having a problem with my computer. This product is awesome."

J.S.
Dunlap, IL

—

"My experience with credit aid was absolutely wonderful. The software was remarkable. My credit score jumped several points almost immediately and although I am still in the process of cleaning things up, I am confident I will have the score I desire in no time. I have recommended this software to several friends who are all very thankful and excited about watching their scores rise. Thanks guys."

Deborah S.
Los Angeles, CA

—

"Credit-Aid helped me so very much. I can see that my credit is getting better!"

Joe J.
Silver Spring, MD

—

"So far it has proven to be a very useful and easy to navigate program. It is allowing me to regain my credit scores and take charge of my finances again. I am truly grateful to the people who made this program available."

Ray H.
University Place, WA

—

"A bad credit score can negatively impact a person's ability to obtain a decent mortgage. I help my clients with Credit-Aid Software. It is simple to use and effective. Clients are so grateful they often give me referrals. Thank you for a wonderful and reasonably priced product!"

Noe Longoria, Loan Officer
San Jose, CA

—

"Great services...great software, this application will help many people to work faster and better with their credit. Thank you Credit-Aid!"

L. Barrera
Riverside, CA

—

"Credit-Aid is the best choice for price, capabilities, ease of use, and informative without the superfluous legalese...a Superior product!"

Jeffery R.
Portland, OR

—

TESTIMONIALS

"This software is awesome and very easy to use. I raised my credit score 287 points and saved thousands on my home loan! I've already recommended it to friends. Thank you."

Dave G.
Phoenix, AZ

—

"I love it. It is a great tool to repair credit."

Edwin D
Port St. Lucie, FL

—

"This company was WONDERFUL to deal with; the greatest customer service on the net!!"

Jennifer W.
Maple Shade NJ

—

"The software was great. I was able to fix all the errors on my credit report and raise my credit score."

Duane B.
San Jose, CA

—

"It did get my credit up!"

Barry K.
Westec Security Network Swartz Creek, MI

—

James R.
Coco Beach, FL

—

Larry H.
Account Executive- Business Resources
Chase Paymentech
Dallas, TX
www.chasepaymentech.com

—

Rick M.
Studio City, CA

—

"It helped me remove errors from my credit history and yes it was very easy to use. Now I have a more accurate credit history. Thank you!"

Norman S.
Franklin Square, NY

—

"WOW that is superior customer service!!! You have just gained a customer for life!!!!! Saludos!"

Rob Ybarra
Brownsville, TX

—

Manal Massis
Houston, TX

—

"Credit Aid really helped me. It is easy to understand and clearly shows what one must do to resolve credit problems. I found mistakes and corrected them fast."

Brandon S.
Studio City, CA

—

"It was really helpful!"

Madi M
Farmington, MI

—

"I love this program. It helped so much to re-establish my credit score. It was easy to use."

Patrizia M.
Montebello, CA

—

"I most impressed with how far they were willing to go to help me as I was having a problem with my computer. This product is awesome."

J.S.
Dunlap, IL

—

Deborah S.
Los Angeles, CA

—

"Credit-Aid helped me so very much. I can see that my credit is getting better!"

Joe J.
Silver Spring, MD

—

Ray H.
University Place, WA

—

Noe Longoria, Loan Officer
San Jose, CA

—

"Great services...great software, this application will help many people to work faster and better with their credit. Thank you Credit-Aid!"

L. Barrera
Riverside, CA

—

"Credit-Aid is the best choice for price, capabilities, ease of use, and informative without the superfluous legalese...a Superior product!"

Jeffery R.
Portland, OR

—

FREQUENTLY ASKED QUESTIONS (Click to view answers)

+ expand all

Q: How does Credit-Aid software work?

A: Credit-Aid Software automates the process of repairing credit. It was written by attorneys to address dispute items, negotiate with creditors and keep it all organized. Most people see scores improve within 30 days. To see how easy it is, you can watch the video tour, download a demo...or call toll-free for a free consultation at 1-800-257-1192

Q: Is credit repair difficult?

A: Credit repair is simple with our software. It creates all the dispute letters. It makes credit repair as simple as clicking your mouse and it guides you the whole way. Please watch the 4 minute video tour to see just how simple it is.

Q: How long will it take to fix my credit and what results can I expect?

A: That depends upon your credit. Everyone's situation is different. Most people see positive results within 30 days.

Q: How many points can credit be raised by using your software?

A: That all depends upon your credit situation and everyone's is different. Most credit reports contain errors. Errors are easiest to remove. Accurate negative items can often be removed, as well, but they take a bit more finesse. Our software gives you all the tools you need to handle the process and it is a tremendous time saver. Most people see positive results within 30 days.

Q: Do you make any guarantees that my score will be raised any certain amount?

A: No, we cannot guarantee any certin number of points your score will increase. However, we're sure that your score will indeed increase. We've seen people raise their score as much as 287 points in 30 days. Most people see positive results within 30 days. Here is our 90 day guarantee for home users: If you follow our steps and your credit score does not increase in 90 days, we will refund 100% of the cost of your software.

Q: Are there ongoing (or monthly) fees?

A: This is “end user” software to install on your computer and not a web based subscription service. There are no monthly or ongoing fees on our credit repair software.

Q: Do free credit reports or credit scores come included with your software?

A: Credit reports and credit scores do not come with our software but we do provide you the ability to order them easily with a mouse clicks from within our software.You're entitled to free credit reports once a year. Credit scores however, usually must be purchased. We do provide links for easy to access credit scores, but please understand that we have no affiliation with the credit bureaus. Any transaction you make with a bureau or a credit report service is between you and them. We simply provide the link to their site or to print a letter. Our software is for automating the dispute letter process. That's what we do and we do it extremely well. We are not in the credit report business.

Q: Can you give me advice about my own credit?

A: We are not allowed to give advice about specific credit issues, however we offer plenty of information in our software and in our credit repair blog. If you have general questions about running the software. Please visit this page for a support form. It will be received by a technician who can help you. Make sure to use the email address you used when making your original purchase and include any relevant details.

Q: Do I need a license to start a credit repair business?

A: A license is generally not required to repair a clients credit. However, laws can vary from state to state. Click here for more information on credit law by state.

Q: What are your recommended products for starting a credit repair business?

A: Any of our “turnkey” packages. They start at $399

Q: What is the difference between basic pro and turn-key packages?

A: We no longer sell Basic Pro. All of our pro packages are identical. The only different is number of available client slots. The "turn-key" solutions have everything you need to start a credit repair business, including client contracts, power of attorney and many other necessary documents and additional letters.

Q: What additional materials come with the larger Corporate Pro (turn-key) credit repair business versions?

A: Our Corporate Pro (turn-key) solutions handle far more clients at a much lower cost-per-client. They include paperwork required to start a credit repair business (i.e., power of attorney authorization, consumer credit file rights, client contract agreement, plus additional credit repair letters and more). These packages are a much better value and will pay for itself with the first few clients. After that it is all profit.

Q: I want to use this for clients. Can I just buy the cheaper home version and copy the letters?

A: Our "home-user" version is not useful to professionals. "Home-user" versions only 3 members. You cannot add more names, you cannot delete them. You also cannot copy or reuse the letters (copying and pasting will not work). There is no way to track your clients. You will have no product updates, professional materials or support. "Home-user" versions are only for home-users.

Q: Can I speak to a real person for more information?

A: To contact a product specialist for a free consultation (or to hear about our current specials), please call toll-free 800-257-1192. You can also contact us here.

Q: How do I contact Technical Support or customer service?

A: Click here for a company contact directory

Q: What is the difference between your home-user and your professional software?

A: Our home-use software is limited and only suitable for a home user. The professional versions can handle multiple clients. Our turnkey credit repair packages have everything needed to start a credit repair business; advanced features, additional letters, support, and bonus materials that include client contract, rate sheet and power of attorney. For more information about pro software, please click here to visit the PRO page and click on any of the product buttons. You can also call for a free consultation: toll-free at 800-257-1192.

Q: What makes your software better than others?

A: Our people! We have fantastic customer service and support (and we are really nice). To be honest, we do not pay attention to other company’s products. We are too busy selling our own and insuring customer satisfaction. We are the one seller of consumer and professional credit repair software in America.

Q: What happens when I fill up the available client folders/slots? Can I delete clients? Will I have to buy a whole new version?

A: When you have used up all of your available client slots you will need to buy a new version. Clients cannot be deleted. However you will have two options, a repeat customer discount -- or you can buy a 2X special, which gives you a 2nd copy (at the time of the original purchase) for 80% off. To inquire about our specials, please call for a free consultation at 800-257-1192.

Q: Can I buy a smaller version and upgrade later?

A: When We dont have upgrades, because one product does not replace another...however when it's full you could buy another, and we always give discounts to repeat customers. If you are starting a credit-repair-business you will need a turnkey product. It has everything you need and it will more than pay for itself with the first few clients.

Q: Can this software be run over a network?

A: No, this is end-user software to install and run on only one (1) PC. It is not networkable. All of your important sensitive client data is safely encrypted on your own computer and not saved on a server where it can be accessed by anyone else. It you need it for more than one PC (a second computer or laptop), please contact us about purchasing additional licenses. We always give discounts to existing customers. Call Toll free 800-257-1192 or click here to visit our contact page.

Q: Can I install on more than one computer (multiple computers)?

A: No, our software is sold as a single license and can only be installed on one computer hard drive. If you wish to install it on a second computer or laptop, please contact our sales department for an additional license at a discounted rate: Call Toll free 800-257-1192 or click here to visit our contact page.

Q: Will this software allow me to do the disputes online?

A: No, and it often works against you if you to dispute on line. You have greater success if by paper mail. It's more time-consuming for bureaus to process and if they do not reply within the allotted 30 days (according to the Fair Credit Reporting Act) by must remove the disputed item from your report.

Q: Will this software work on a Mac?

A: Credit-Aid is written for Windows 8, 7, XP and Vista. If you have a Mac and are running Windows XP or Vista, then you should be able to run it. However, we do not support Macs. Please download the free trial demo to see if that will run on your Mac.

Q: Do you have software in Spanish?

A: Si! All of our software is available in Spanish. Please click here for our site in Spanish.

Q: Will the credit bureaus accept letters written in Spanish?

A: Yes, the bureaus are bi-lingual and must accept letters written in Spanish.

Q: Do you have sales/support people who speak Spanish?

A: Si! To speak with a representative in Spanish please call toll-free 1-800-257-1192.

Q: Do you have an affiliate program?

A: All affiliate information is posted here

Q: Why don't my credit reports have "scores"?

A: Most Credit Reports ordered by consumers do NOT have credit "Scores." -- especially those ordered for FREE from the Annual Service, The scores are generally sold at a premium. Here is our recommended source if you are seeking actual credit "scores"

Q: My credit report does not contain Spouse information. Should it? Should I include Spouse information when requesting or disputing a report?

A: (Copied from EXPERIAN.COM) "The credit reporting agencies maintain individual credit files for each U.S. resident. They do not maintain combined files for spouses. Therefore, your credit report is separate and different from your spouse's. Joint credit accounts you have with your spouse will appear on both credit reports."

Because the bureaus maintain individual credit files for each US resident, it is easiest when communicating to the Credit Bureaus communicate as individuals, rather than trying to combine communications and disputes.

When using Credit-Aid Software, it is advisable to create completely separate user profiles and completely separate request and dispute letters, rather than trying to copy and paste between spouses.

Q: I have a desktop, a laptop, and several other computers in my office. Can I install this software on more than one computer?

A: No. Credit-Aid software is sold with a single Computer license, very much like Windows or Office or many other popular programs. It may not be installed on more than one (1) computer. If you would like information about purchasing a multiple user license, click here for more information and pricing.

Q: When I start to install Credit-Aid software, I am getting a message window that says "Unknown Publisher." What does that mean and what should I do?

A: We are not affiliated with Microsoft in any way, therefore we will always be an "Unknown Publisher." This is just part of WIndows security letting you know that our software has not been verified by Microsoft. When you seen "Unknown Publisher" simply continue the install process.

Q: Help! I can't download my Credit Reports from the Credit Bureau web site!

A: We don’t have upgrades, because one product does not replace another...however when it's full you could buy another, and we always give discounts to repeat customers. If you are starting a credit-repair-business you will be much happier and more productive with a turnkey product, plus the larger versions cost less per-client We understand that the credit bureau websites can sometimes be "unfriendly." We have no affiliation to the credit bureaus. Our software does provide an easy link to connect you directly to their websites where you can order reports, but once you are in their websites we cannot control how they respond to you.

The main function of our software is to generate the letters needed for disputing items in your reports, submitting them “in writing” to the bureaus, keeping track of your progress, and keeping it all organized. Viewing your credit reports on the credit bureaus web sites is completely dependent upon your own computer’s settings and your ability to provide the information that they request.

We recommend using our software to create the report requests “in writing” so that you can create a paper trial. It takes the bureaus longer to items submitted in writing, which can often work in your favor. By law, we cannot go any further than that in offering specific credit advice, but for more information about the Credit Repair Process, please download our free booklet at www.credit-aid.com/booklet-form.htm.

Incidentally, while we are on the subject of credit reports: most Credit Reports ordered by consumers do NOT have credit "Scores." -- especially those ordered for FREE from the Annual Service, The scores are generally sold at a premium. Here below is an alternative source if you are seeking an actual credit "score".

Q: Why is this software so reasonably priced?

A: We believe that software should be affordable. We also truly want to help people. We know that we have created the best credit repair software on the market and we also know that if you have success, you might tell a friend about it, and if enough people have success, we will sell plenty of programs, and help a lot of people, and everyone wins in the end.

Q: I do not have Windows 8, 7, Vista or XP. Will Credit Doctor run on older versions of Windows?

A: No. Credit Doctor will only run properly on Windows 8, 7, Vista and XP.

Q: Do you have a Canadian Version?

A: Although we've traveled everywhere from Moose Jaw to Medecine Hat, we are American and live in California and we have no knowledge of the Canadian Credit Laws. A Canadian version my be in the works soon, but for the moment, it takes all the hours in the day to improve our own American version. If you are Canadian and need help with Canadian Credit Repair information click here.

Q: I am a Mortgage Broker and I want to be able to help my clients with their credit. Do I need a special license for this?

A: If the dispute letters come from your clients, are signed by your clients, and if you are not charging them for this service, then your clients are repairing their own credit. You would simply be helping them to repair their own credit by using our software to generate the letters, track their progress and keep them organized. Another option is to have your clients sign a Power of Attorney letter to allow you to do this work on their behalf. The Power of Attorney letter is included in our larger professional versions. Please consult with an attorney in your specific state to confirm this.

As far as charging your clients for this service, we believe that if you go the extra mile for your clients, you will receive back more rewards (by way of closed loans, goodwill and word of mouth) than any small fee you might charge for printing and sending a few letters.

Q: I have paid for Credit Doctor and received my Activation Code from you, but when I try to enter my activation code into the program, it just says DEMO DEMO and I can't enter in the code.

A: If it says DEMO DEMO, that is NOT the Credit-Aid Full Version program. What you have is only the free Demo, and you must completely uninstall the demo prior to installing and running the full-version.

Q: I am trying to install by typing in the name and activation code you sent me, but I keep getting an error message that says "Invalid User String." What do I do?

A:"Invalid User String" means you are entering an incorrect name and code. This usually occurs when trying to "retype" the name and code we sent. Please try to "copy and paste" the name and code (instead of retyping) and you should have success. FYI: To cut and paste: Use Control + C to COPY and Control + V (Or Right Mouse Click + Paste) to PASTE it into the Activation window.

Q: I was sent a shipping confirmation email from Google Checkout or PayPal. Where is my download?

A: We send instant downloads the moment your credit card has been authorized. If you ordered the download version and received a confirmation letter that your card was charged or that your order has shipped, that means that we also sent your software and it is waiting for you at the email address that you have provided. If you don't see it in your inbox, please look in your spam folder before contacting us. 99% of the time that is where it is

*Credit-Aid is an automated "INSTANT DOWNLOAD", but your download info will not display (and send) until YOUR bank has approved your purchase. This generally happens in approval. If you purchase through Paypal, you can log into your PayPal account at http://www.PayPal.com to see your order status. If you have purchased through Google please log into your Google Account at http://checkout.google.com to see your order’s status. If you purchase directly with a credit card, you will receive email notification when the order has processed, along with your download and activation info. If you have any trouble, please send us a friendly email and we will be happy to help you.

Q: Why does Google send me shipping confirmation with my mailing address when I have only purchased a download?

A: This is a quirk in the Google Checkout system. If you purchased a download, you will only receive a download. If you paid an extra fee to purchase a backup CD/Shipped one will be shipped to you.

Q: I bought a copy of Credit-Aid, but my computer crashed. How can I get a new copy?

A: No problem! We will be happy to help you (up to one year from your original purchase), but to do this we must be able to find you in our system, so please send us an email with the name and email address used during your Credit Aid purchase (and an order number so we can look up your order information) . If you have used Google's email masking when placing your order, this could make it more difficult for us, so the more info you can provide, the better. We will be unable to regenerate and resend your download if more than one year has passed since your purchase.

Q: How do you handle product returns?

A: We believe in our products and we know you will love them, too. Our software support team is available to assist you and will generally reply to any concern within 24 hours. If, however, they are unable to resolve your technical issues we will offer a full refund, within 30 days of purchase. To read full details of our guarantee and return policy click here

Q: I am trying to download this program, but I keep getting corrupt or NCIS error messages when trying to install it. What is wrong?

A :"corrupt" or "NCIS" error you are getting means that you are not downloading the entire program. The install file is 13.2 Megabytes. It will not install unless you download the entire file.

2/27/2008 We are now sending all downloads in the form of ZIP files. We now do this because Norton and other Antivirus products prevent downloads of exe setup files. If you have downloaded the entire zip file, it will open if you choose OPEN or RUN and inside the ZIP file is the Credit-Aid setup file. Doubleclick on the Credit-Aid setup file and in a few seconds the installer will start. Make sure you follow the defaults and DO NOT TRY TO CHANGE THE LOCATION WHERE CREDIT-AID WANTS TO INSTALL!

If you are double clicking on the file you have downloaded and nothing happens, or you get an error message that Windows doesn't know what to do with it, you probably haven't downloaded the entire file.

We test the links daily and they generally take 2 Minutes to download on standard DSL or Broadband, but occasionally your antivirus or internet settings on your computer may be preventing you from completing the download. If you are getting error when trying to download and install the software, here are the steps to take to correct this problem:

Delete the partial file you have downloaded

Delete ALL temporary internet files (Control Panel – Internet Settings)

Completely SHUT DOWN and RESTART your computer

Download the file again and remember to save it to your desktop. Make sure you have the full 13.2 megabytes. Once it has downloaded, you can check the file size by doing a right mouse click on the file itself and choosing PROPERTIES (with the left mouse button). If you have downloaded the entire file it should install perfectly.

If for any reason this does not work, please send us a friendly email to contact our support team with detail of the problem you are having, along with your order number (and the email you used during purchase and we will be happy to help you further. We want to help you.

Q: I didn'treceive my activation letter...or my time ran out. Can you resend my download and activation information?

Activation letters are sent IMMEDIATELY when your credit card is charged. Our system is automated. If you did not receive your activation letter, first please look in your SPAM or BULK email folder. That's where they sometimes end up, because spam filters also can filter out important mail.

If you do not see your activation letter in your SPAM or BULK email folders, please do not call our sales staff. They are in a separate location and they cannot help with technical matters. Contact our support team and we will be happy to help you very quickly, however, before you do, please read the following so we can help you.

We are able to resend activation details two (2) times -- or up to one (1) year from the date of purchase (whichever comes first). Please help us to find your order by providing the following information:

Your Name and Company
Your Phone Number
Your Order Number (if you have it)
The exact software version you purchased
The EXACT email address used during the ORIGINAL purchase.

Please note that our system will only resend to the EXACT email address used during the original purchase. No exceptions.

**Please note that your software is licensed to use on only one (1) computer. We monitor how many times it's been downloaded, and if you've attempted to install it on more than one (1) machine. If you would like to install it on more than one computer, please contact us about purchasing additional copies at discount (ie; multi-user licensing).

Q: If I am a Mortgage, Real Estate or Credit Professional, can I just buy the consumer software? Will the consumer version be useful for me?

A: No! If you are a Mortgage, Real Estate or Credit Professional, our "consumer" software will not be useful to you

We offer "limited feature / limited use" versions of our software to "consumers" at a consumer-level price. These versions are not useful for professionals.

Here is why our "consumer only" versions are not useful for professionals.

Our "Consumer only" scaled-down versions only allow 3 user profiles, you cannot add more names, you cannot delete them. You also cannot copy or reuse the letters (copying and pasting will not work). You will have no way to track your clients, so the software will be useless to professionals. Also you will have no product updates or support. "Consumer Only" versions are only sold to consumers.

Our professional software is affordable for any size office or budget you have.Our largest version, PRO-1000 will help 1000 of your clients to improve their credit scores for less than $1 per client. If you help one client to raise their score and close a loan, the professional software will have already paid for itself many times over. Plus, the good will you've generated by "going the extra mile" for that client will pay you back many times over in referrals.

Our Credit-Aid Professional software is very user-friendly.

We offer try-before-you-buy demo versions of our PRO software. If you would like to see how it runs and what it can do for you, we encourage you to download it.

If you have questions about our PRO software, you may also call our Corporate Sales Desk at (800) 257-1192.

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