I cannot reinstall my software. It says it is already installed on another computer.

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Each software key code can only be used on one computer and if you attempt to use the same key on two computers your client data will corrupt and it will cause terrible problems and void your license. Please don’t try it. The same key simply cannot be on 2 computers at the same time.


If you need to run the software on 2 computers contact us for an additional license key at a discount.  Be sure to write from the same email address you purchased with so we can find the original records.


If you have a legitimate need to reinstall (due to virus, hard drive failure, etc...) we will be happy to help you.


Please click here to create a Support ticket and include the following information:


Your name

Email address used during purchase (this must match and is where we resend)

Version Of Credit-Aid that you have purchased

Your Software Key Code (looks like this):  XXXXX-XXXXX-XXXXX-XXXXX

Reason why you need your key reset.

Your phone number (so we can verify information)

Exact text of the error message you are seeing.

We do not create new software key codes but we will be happy to reset an existing software key code for legitimate reasons that have not been abused.

This help file was created with an unregistered evaluation copy of Help & Manual. © EC Software. All rights reserved. This message will not appear if you compile this help file with the registered version of Help & Manual.