1) Search our Knowledgebase (http://support.credit-aid.com). The answer is probably there!
2) Submitting a Support Ticket:
•PROVIDE: SAME FULL NAME and EMAIL you purchased with.
•PROVIDE: Product Name - (ex: Corp Pro 100) and Version (ex: 8.52).
•PROVIDE: DETAIL of the problem (ex: halfway thru my download, my PC froze).
•PROVIDE: Copy & paste any error messages - (ex: "Invalid Activation Key")
•PROVIDE: The URL if it’s an online issue - (ex: http/www.lostmydog.org/pookie)
•PROVIDE: Screenshots of the error. Need help with screenshots? Click here!
•If you have a download issue with software purchased from REGNOW Click here
•Support tickets typed on cell phones are hard to understand. Write from your PC.
Please allow 24 hours for a reply; however we typically reply much quicker.
Please don’t send multiple tickets for the same issue. It will cause a delay in response.
Thank you for helping us to help you!
This help file was created with an unregistered evaluation copy of Help & Manual. © EC Software. All rights reserved. This message will not appear if you compile this help file with the registered version of Help & Manual.